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Net Promoter Score Survey

Capture an NPS score plus the contextual follow-up needed to understand promoters, passives, and detractors.

11 questions
3 minute completion
Starter schema
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Preview

Interact with the actual form experience before opening the template in Formspace. Responses entered here are not saved.

Interactive preview loads automatically when this section scrolls into view.

What's included

A quick static summary of the main sections and fields, so visitors can scan the structure before opening the full template.

📈 NPS score

Please answer based on your recent experience.

6 questions
Includes:

Your name, Email address, Customer segment, Areas used most, plus 2 more.

Short textShort textDropdownTags

🔍 Follow-up

The form adapts based on the score you gave.

5 questions
Includes:

What pushed the score down?, What should we change first to earn a higher score?, What would move the score higher?, What are we doing especially well?, plus 1 more.

Multiple choiceLong answerMultiple choiceLong answer

How to use this template

When to use it

Use this template when you need a structured feedback workflow for SaaS, Services, General business teams. It works best when the response needs enough context for a reviewer to take the next step without sending several follow-up messages.

How to customize it

  • Replace generic labels with language your respondents already use.
  • Move optional questions later in the form so the first page stays easy to complete.
  • Add internal routing notes or tags if different team members handle different response types.
  • Pair scores with one focused follow-up question so your team understands the reason behind the rating.

Example questions

These visible question examples help you evaluate the template before opening the interactive preview.

Short text

Your name

Short text

Email address

Dropdown

Customer segment

Tags

Areas used most

Rating

How likely are you to recommend us to a colleague or friend?

Long answer

What is the main reason for that score?

Multiple choice

What pushed the score down?

Long answer

What should we change first to earn a higher score?

Multiple choice

What would move the score higher?

Questions about this template

What is the net promoter score survey template for?

A focused NPS survey that uses conditional logic to ask different follow-up questions based on the score. It is a good fit for SaaS, Services, General business teams that need a structured feedback workflow.

Can I customize this net promoter score survey template?

Yes. Open it in Formspace to edit questions, pages, logic, branding, publishing settings, notifications, and response handling before sharing it.

What questions are included?

The template includes 11 questions across 2 sections. Example questions include: Your name; Email address; Customer segment; Areas used most.